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Return Policy

Effective Date: November 15, 2010

This Return Policy is incorporated into and is subject to (the “Site”)’s Terms of Use. Your use of the Site and any request for purchases or services you made on the Site remains subject to the terms of this Return Policy and our Terms of Use.

1. Return Procedure

  • To request a return, the customer must inform our Customer Service Care Center within 14 days of date of shipment, which will be specified on the invoice.
  • Please email us at where you will be issued a Return Authorization Number (“RAN”). RAN must be included in the return package or the item will be discarded and no refund will be processed.
  • All items for return must be returned in their original wrapping, together with all the materials contained in the original package, which includes the receipt, certificate (if item is certified) and any gifts, promotional or free items which SRNY may include in the original package as part of the transaction, to the shipping location assigned by the Customer Service Care Center. Do not write “Star Rays NY Inc” anywhere on the box.
  • For your protection and to ensure prompt delivery, we recommend that you send your return fully insured. Insure your package for the total value of the contents and request a return receipt for confirmation.
  • All requests for returns will be approved only upon inspection by our gemologists to verify the identity and condition of the item.
  • Once return is approved, refunds will be issued for the price of the item and taxes paid. Shipping and handling charges will not be refunded. For international returns (from outside USA), customer will also be charged any import duty and any other related charges that may be paid by us towards re-import of articles into USA.

2. Items Not Acceptable For Returns

Merchandises will not be accepted for returns if they are:

  • Damaged, worn, altered or resized
  • Any jewelry that requires customer’s selection of individual parts to assemble the jewelry or any kind of customization (which includes, but is not limited to, Solitaire Earring Studs, Solitaire Pendants, and Solitaire Rings).
  • Improperly packaged or uninsured item, or item without a RAN

3. No Liability

Star Rays NY Inc™ will not be liable for loss or damage of return shipments.